Aftercare

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Salon Support Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Salon Support Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 35 Technology Drive, Sunshine West 3020. Our ABN is 42 064 168 154. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Free shipping Australia wide*

For standard free shipping on orders placed through www.shopsalonsupport.com.au

Trade customers - The order amount must be $300 and over 

Public customers – The order amount must be $99 and over 

Shipping costs are charged based on weight via Australia Post / Star Track 

Estimated delivery time from dispatch for all Australian orders (business days):

Victoria: 1-3 days

New South Wales: 1-3 days

Australian Capital Territory: 1-3 days

Queensland: 2-6 days

South Australia: 1-4 days

Tasmania: 1-3 days

Western Australia: 2-7 days

Northern Territory: 2-7 days

*Orders placed before midday Monday - Friday will be dispatched same day.

Express Shipping (Australia only):

Victoria: 1-2 days

All other states: 1 - 3 days 

*We are unable to ship pressurised or flammable items via Express Shipping. As a result, orders containing products within our texture ranges, 30 volume, 40 volume or aerosol products cannot be sent Express. 

Tracking orders:

Once your item has been dispatched you will automatically receive an email with tracking information, please check your email before requesting your tracking number.

If you have not received an email with tracking information within 1 business day, please contact our team via email info@salonsupport.com.au or contact our team on 03 9338 2011.

Click & Collect:

Select click & collect as your delivery method at checkout

Pick up is from our Victorian warehouse, 35 Technology Drive, Sunshine West, 3020

Click & collect orders can be picked up Monday - Friday between the hours of 9:00am - 2:00pm

International shipping rates and delivery time:

Shipping costs are charged based on weight via Australia Post / Star Track 

New Zealand: 2-3 days

Asia Pacific: 4-18 days

UK: 6-10 days

USA & Canada: 6-10 days

China: 8-15 days

Major Europe & Global#1: 6-10 days

Global #2: 4-25 days

* All delivery times are estimated based on business days between major metro areas and are subjected to change.

** When international orders reach your country of origin, they may be subject to custom clearance procedures which can cause delays beyond original delivery estimates of which Salon Support cannot be held responsible for. 

*** Due to International transport restrictions, we are unable to ship pressurised or flammable items. As a result, orders containing products within our texture ranges, 30 volume, 40 volume or aerosol products cannot be sent on international orders.

**** International taxes and duties if applicable are not calculated in your final order. Salon Support cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility of any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. 

Asia Pacific includes:

American Samoa, Bangladesh, Cambodia, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Laos, Macao, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Nepal, Northern Mariana Islands, PakistanPalau, Papua New Guinea, Philippines, Pitcairn, Samoa, Solomon Islands, Sri Lanka, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Hong Kong, India, Indonesia, Japan, Maldives, North Korea, Singapore, South Korea, Taiwan, Thailand, Vietnam.

Major Europe & Global #1:

France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, Albania, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Malta, Montenegro, Myanmar (Burma), North Macedonia, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, South Africa, Turkey, Ukraine

Global #2:

Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension and Tristan da Cunha, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo (Democratic Republic), Congo (Republic), Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eswatini, Ethopia, Falkland Islands (Malvinas), Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Holy See, Honduras, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and Grenadines, Sao Tome and Principe, Saudi Arabi, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Island, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe.