Discover Pravana's best-selling, award-winning colour collections for endless possibilities and ultimate customisation.
Discover Pravana's best-selling, award-winning colour collections for endless possibilities and ultimate customisation.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Salon Support Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Salon Support Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 17 Ovata Drive, TULLAMARINE, VIC, 3043. Our ABN is 42 064 168 154. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Free shipping Australia wide*
For standard free shipping on orders placed through www.shopsalonsupport.com.au
Trade customers - The order amount must be $300 and over
Public customers – The order amount must be $99 and over
Estimated delivery time from dispatch for all Australian orders (business days):
Victoria: 1-3 days
New South Wales: 1-3 days
Australian Capital Territory: 1-3 days
Queensland: 2-6 days
South Australia: 1-4 days
Tasmania: 1-3 days
Western Australia: 2-7 days
Northern Territory: 2-7 days
*Orders placed before midday Monday - Friday will be dispatched same day.
Express Shipping (Australia only)
Victoria: 1-2 days
All other states: 1 - 3 days
Tracking orders:
Once your item has been dispatched you will automatically receive an email with tracking information, please check your email before requesting your tracking number.
If you have not received an email with tracking information within 1 business day, please contact our team via email info@salonsupport.com.au or contact our team on 03 9338 2011.
Click & Collect:
Select click & collect as your delivery method at checkout
Pick up is from our Victorian warehouse, 17 Ovata Drive, Tullamarine 3043
Click & collect orders can be picked up Monday - Friday between the hours of 9:00am - 3:00pm
International shipping rates and delivery time:
New Zealand: $23 / 2-3 days
Asia Pacific: $31 / 4-18 days
UK: $36.75 / 6-10 days
USA & Canada: $32.55 / 6-10 days
China: $29.50 / 8-15 days
Major Europe & Global#1: $38.70 / 6-10 days
Global #2: $45.50 / 4-25 days
* All delivery times are estimated based on business days between major metro areas and are subjected to change.
** When international orders reach your country of origin, they may be subject to custom clearance procedures which can cause delays beyond original delivery estimates of which Salon Support cannot be held responsible for.
*** Due to International transport restrictions, we are unable to ship pressurised or flammable items. As a result, orders containing products within our texture ranges, 40 volume or aerosol products cannot be sent on international orders.
**** International taxes and duties if applicable are not calculated in your final order. Salon Support cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility of any custom duties, foreign taxes or other fees which may be imposed will rest with the customer.
Asia Pacific includes:
American Samoa, Bangladesh, Cambodia, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Laos, Macao, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Nepal, Northern Mariana Islands, PakistanPalau, Papua New Guinea, Philippines, Pitcairn, Samoa, Solomon Islands, Sri Lanka, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Hong Kong, India, Indonesia, Japan, Maldives, North Korea, Singapore, South Korea, Taiwan, Thailand, Vietnam.
Major Europe & Global #1:
France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, Albania, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Malta, Montenegro, Myanmar (Burma), North Macedonia, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, South Africa, Turkey, Ukraine
Global #2:
Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension and Tristan da Cunha, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo (Democratic Republic), Congo (Republic), Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eswatini, Ethopia, Falkland Islands (Malvinas), Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Holy See, Honduras, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and Grenadines, Sao Tome and Principe, Saudi Arabi, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Island, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe.